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The institution has adequate procedures for addressing written student complaints and is responsible for demonstrating that it follows those procedures when resolving student complaints. (Student complaints)
 Compliance |
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Summary
Fayetteville Technical Community College (FTCC) is in compliance with this federal requirement. The College’s policies and procedures addressing complaints and appeals are reaffirmed by the Board of Trustees annually.
Narrative
Academics & Student Services Complaints
The College’s procedures governing student complaints and/or appeals can be found in the Student Handbook (pg. 41) and the Academic Procedures Manual (pg. 65). A description of the student complaint procedures is also posted to the FTCC website. Complaint procedures are also made available to potential and current students enrolled in distance education courses through postings on the Blackboard® desktop and the Student Services webpage.
Students dissatisfied with the College’s administrative decisions regarding their complaints have the right to appeal. The College follows the same appeal process for face-to-face and distance education students. A student’s due process is respected and guaranteed. The Student Appeals Committee hears complaints and proposes recommendations to the appropriate vice president, who renders the decision to the student. The Student Appeals Committee (pg. 53) maintains minutes for each meeting. The College maintains documentation of student complaints in the appropriate dean's, associate vice president’s, vice president’s, and/or senior vice president’s office depending upon the office rendering the final resolution.
Discrimination Grievances
Complaints of illegal discrimination and sexual misconduct are submitted to Human Resources (HR) or the Security and Public Safety Office for investigation. Student complaint procedures are posted on the College’s website along with a complaint form that can be completed by students and employees. The procedures applicable to employees can be found in the Employment and Affirmative Action Manual (pg. 46).
The Title IX Coordinator follows prescribed processes (pg. 52) for handling student and employee complaints of illegal discrimination. Human Resources maintains a record of all submitted grievances or complaints and provides an annual report to the Board of Trustees of any alleged violations of the Non-discrimination Statement (pg. 6).
Commission or its Accredited Institutions
Complaint procedures against the Commission along with the Commission’s approved complaint form are provided on the College’s website.